Last updated: 5 October 2026
Who we are
MasangoX is a trading brand of ROMSAY ENTERPRISES (PRIVATE) LIMITED, Zimbabwe. This policy explains how we collect, use and handle personal information through sisugroupzw.com, our WhatsApp services, booking system and direct business communications.
For privacy questions, contact:
- Email: masangox123@gmail.com
- Business WhatsApp: +263719764574
- Direct contact: +263786371664
- Service location: Madenga, Phase 2, Hauna, Honde Valley, Zimbabwe
- Registered office: Shop No. 10, Manica Parkade, Rusape, Zimbabwe
Information we collect
Depending on how you contact us and the services you request, we may collect:
- Your name, business name, email address and telephone or WhatsApp number.
- Service enquiries, project requirements, preferred budget and deadlines.
- Appointment dates, times, booking status and consultation notes.
- Messages, documents, images and other files you choose to send.
- Quotations, invoices and payment references relating to our services.
- Technical information such as IP address, browser type, pages visited and website security logs.
Please provide only information needed for your enquiry. Do not send passwords, payment-card security codes or unnecessary sensitive personal information through our forms or WhatsApp.
How we use your information
We use information to respond to enquiries, prepare quotations, provide services, arrange consultations, manage bookings and communicate about your projects.
We also use relevant records to maintain accounts, resolve disputes, prevent misuse and keep our website and business systems working.
Where applicable, processing is based on your consent, steps you request before entering a contract, performance of a contract, legal obligations, or legitimate business interests such as responding to enquiries and protecting our systems.
WhatsApp and automated conversations
Our WhatsApp service may use automated menus and responses to help you explore services, submit requirements or request an appointment.
Information you submit may be received through WhatsApp Business service providers and stored in our website or business systems. Authorised staff may review enquiries and bookings, follow up with you and approve or decline appointment requests.
You can request human assistance or contact our direct number above.
WhatsApp and Meta also process information under their own policies. You can read the WhatsApp Privacy Policy at https://www.whatsapp.com/legal/privacy-policy.
Marketing preferences
Contacting us or booking a consultation does not automatically subscribe you to promotional campaigns.
We will seek permission before sending promotional WhatsApp messages. You can withdraw that permission by contacting us and asking to stop marketing messages. This does not prevent necessary communications about a booking or service you have requested.
When we share information
We do not sell your personal information.
We may share information where necessary with providers supporting our website hosting, business messaging, email, booking administration, technical support or payment processing.
We may also disclose information where required by law or reasonably necessary to address fraud, protect rights or resolve disputes.
Some providers may process information outside Zimbabwe. Where required, we will use appropriate safeguards for those transfers.
Cookies and website information
Our website may use cookies or similar technologies for essential functions, security and remembering preferences.
Where optional analytics or advertising tools are used, we will provide relevant information and obtain consent where required. You can manage cookies through your browser settings. Disabling some cookies may affect website functions.
Storage, security and retention
Booking information is stored in our WordPress booking system. Related enquiries and service records may also be held in our business communications and administrative systems.
We use reasonable technical and organisational measures to protect personal information. No internet transmission or storage system can be guaranteed completely secure.
We retain information only for as long as needed for the purposes described in this policy, including service delivery, accounting requirements, dispute resolution and security. Retention depends on the type of record and any applicable legal requirements. Information no longer needed is deleted or anonymised.
Your choices and data deletion
Depending on applicable law, you may request access to your personal information, correction of inaccurate details, deletion, or restrictions on certain uses. You may also withdraw consent where processing relies on it.
To make a request, email masangox123@gmail.com with the subject Privacy Request or Data Deletion Request.
Include the telephone number or email address used to contact MasangoX and describe your request. We may need to verify your identity before releasing or deleting information.
We will respond within the period required by applicable law. Some records may need to be retained for legal obligations or unresolved disputes; we will explain any relevant limitation.
Deleting information from our systems does not automatically delete copies held independently by WhatsApp, Meta or other services.
Children’s information
Our services are intended for businesses and adults. If a child needs to use our services, a parent or guardian should contact us on their behalf.
If you believe a child has provided personal information without appropriate permission, please contact us so we can review and address it.
Changes and concerns
We may update this policy as our services or data practices change. The latest version will appear on this page with its update date.
For questions or complaints, contact masangox123@gmail.com. You may also raise concerns with the relevant data protection authority.